TuneCable Software FAQs

Common Questions

• Q1. Haven't received any emails with registration information?

  After the payment is confirmed, you will receive an email with the registration email and code immediately. Please check your inbox. If you do not receive your code, please check your spam folder in case our registration email was marked as spam.

  If there is also no email in your spam folder, it is possible that the order is unfinished or you entered the wrong email address when purchasing. Please contact our support team at support@tunecable.com with your order receipt, possible email address, and order number. We will help locate your order as soon as possible.

• Q2. Received the registration information, but there is nowhere to download the program?

  Please download the program you've purchased from our Download Center.

• Q3. What can I do if I get the message "Invalid Code" when trying to register?

  First, please make sure that you have downloaded the correct program. The registration information is case sensitive, so please do not add blanks at the beginning or the end of the code. It is recommended to directly copy and paste the registration email and code from the license email you received to avoid any typos. If you are sure that you are running the correct program and following the instructions but still get the error message, please email support@tunecable.com for help.

• Q4. Is the code available on both Windows version and Mac version of TuneCable programs?

  Sorry, no. The registration code is only valid for the specific program version you purchased. If you purchased the Windows version and would like to activate the Mac version as well, you will need to purchase the Mac version separately.

• Q5. What should I do if I accidentally purchased the wrong product?

  If you are still within the refund-guarantee period, please directly purchase the correct product you want and then contact our support team with both order IDs. We will then immediately refund the incorrect one to you.

  If you are outside the refund period, we cannot change the product or refund the wrong product. For other refund requests, please refer to our Refund Policy.

Payment Questions

• Q1. What is the refund policy?

  Please refer to our Refund Policy for further details.

• Q2. Can I pay with PayPal?

  Yes, our products currently support PayPal to pay for the order.

• Q3. Can I update to the latest version without paying again?

  Yes, you will receive free technical support and free updates once you have purchased our program.

• Q4. What are the differences between a trial version and a registered version?

  TuneCable provides free download and trial before you purchase the registration code. The trial version allows you to download the first minute of each song. You can purchase a license code to enjoy the full download.

• Q5. I want to buy several copies of TuneCable programs, can I get a discount on my order?

  Yes, we value our customers and offer discounts to those who have already purchased a license and wish to buy more copies. Just contact our support team and we will provide you with a coupon code.

TuneCable BeatOne FAQs

• Q1. How to register TuneCable BeatOne?

  1. Run TuneCable BeatOne and select the "Register" tab in the lower left corner, you will get the registration interface.

  2. Copy and paste the registration Email and Code you have received from the email into the registration dialog. Then click the "Register" button.

• Q2. What can I do if I get the message "Invalid Code" when trying to register?

  First please make sure that you have downloaded the right program. And The registration information is case sensitive. so please do not add blank at the beginning or the end of the word. If you are sure that you are running the right program and following the direction but still get the error message, please email support@tunecable.com for help.

• Q3. Why can I only convert the first 1 minute of each audio?

  TuneCable trial version only allows trial users to convert the first 1 minute of each song for sample testing. To unlock this restriction, please purchase a license.

• Q4. What kind of audio formats can it export?

  TuneCable BeatOne offers MP3, AAC, WAV, FLAC, AIFF, and ALAC format for outputting.

• Q5. What's the function of "Intelligent Mode"?

  Intelligent Mode is a combination of the corresponding music platform's Record Mode and YouTube Mode. When you choose "Intelligent Mode" in TuneCable setting, the conversion rate would be increased a lot thus you can get the music tracks as needed.

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TuneCable Spotify Downloader FAQs

• Q1. How to register TuneCable Spotify Downloader?

  1. Run TuneCable Spotify Downloader and select the "Register" tab in the lower left corner, you will get the registration interface.

  2. Copy and paste the registration Email and Code you have received from the email into the registration dialog. Then click the "Register" button.

• Q2. What can I do if I get the message "Invalid Code" when trying to register?

  First please make sure that you have downloaded the right program. And The registration information is case sensitive. so please do not add blank at the beginning or the end of the word. If you are sure that you are running the right program and following the direction but still get the error message, please email support@tunecable.com for help.

• Q3. Why can I only convert the first 1 minute of each audio?

  TuneCable trial version only allows trial users to convert the first 1 minute of each song for sample testing. To unlock this restriction, please purchase a license.

• Q4. What kind of audio formats can it export?

  TuneCable Spotify Downloader offers MP3, AAC, WAV, FLAC, AIFF, and ALAC format for outputting.

• Q5. What's the function of "Intelligent Mode"?

  Intelligent Mode is a combination of Record Mode and YouTube Mode. When you choose "Intelligent Mode" in TuneCable setting, the conversion rate would be increased a lot thus you can get the Spotify tracks as needed.

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TuneCable iMusic Converter FAQs

• Q1. How to register TuneCable iMusic Converter?

  Select the "Register" tab in the lower left corner or click the top-right "Menu" button and choose "Register" in the drop-down list, you will get the registration dialog box. Then copy and paste the Email and Code into the registration dialog.

• Q2. What can I do if I get the message "Invalid Code" when trying to register?

  First please make sure that you have downloaded the right program. And The registration information is case sensitive. so please do not add blank at the beginning or the end of the word. If you are sure that you are running the right program and following the direction but still get the error message, please email support@tunecable.com for help.

• Q3. Why can I only convert the first 1 minute of each audio?

  TuneCable trial version only allows trial users to convert the first 1 minute of each song for sample testing. To unlock this restriction, please purchase a license.

• Q4. What kind of audio formats could be converted?

  Any audio files that could be played on your iTunes, could be converted by TuneCable iMusic Converter, including Apple Music files, iTunes music and audiobooks, music file you purchased, audio book you bought from Audible, etc.

• Q5. What's the function of "Intelligent Mode"?

  Intelligent Mode is a combination of Record Mode and YouTube Mode. When you choose "Intelligent Mode" in TuneCable setting, the conversion rate would be increased a lot thus you can get the Amazon Music tracks as needed.

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TuneCable iMazon Recorder FAQs

• Q1. How to register TuneCable iMazon Recorder?

  1. Launch TuneCable iMazon Recorder, and go to the lower left corner to select the "Register" section. You will see a registration dialog. You can also click on the Menu icon and select "Register" to get the interface.

  2. Fill in the two blanks with your registration Email and license code that you have received from the email. Then click "Register" to register for the program.

• Q2. What can I do if I get the message "Invalid Code" when trying to register?

  First please make sure that you have downloaded the right program. And The registration information is case sensitive. so please do not add blank at the beginning or the end of the word. If you are sure that you are running the right program and following the direction but still get the error message, please email support@tunecable.com for help.

• Q3. Why can I only convert the first 1 minute of each audio?

  TuneCable trial version only allows trial users to convert the first 1 minute of each song for sample testing. To unlock this restriction, please purchase a license.

• Q4. What kind of audio formats can it export?

  TuneCable iMazon Recorder is a professional Amazon Music downloader which is able to download songs, albums, podcasts, or playlists from Amazon Music to MP3, AAC, WAV, FLAC, AIFF or ALAC format.

• Q5. What's the function of "Intelligent Mode"?

  Intelligent Mode is a combination of Record Mode and YouTube Mode. When you choose "Intelligent Mode" in TuneCable setting, the conversion rate would be increased a lot thus you can get the Amazon Music tracks as needed.

More FAQs >>

TuneCable iTadal Music Converter FAQs

• Q1. How to register TuneCable iTadal Music Converter?

  1. Launch TuneCable iTadal Music Converter, and go to the lower left corner to select the "Register" section. You will see a registration box. You can also click on the Menu icon and select "Register" to get the interface.

  2. Fill in the two blanks with your registration Email and license code that you have received from the email. Then click "Register" to register for the program.

• Q2. What can I do if I get the message "Invalid Code" when trying to register?

  First please make sure that you have downloaded the right program. And The registration information is case sensitive. so please do not add blank at the beginning or the end of the word. If you are sure that you are running the right program and following the direction but still get the error message, please email support@tunecable.com for help.

• Q3. Why can I only convert the first 1 minute of each audio?

  TuneCable trial version only allows trial users to convert the first 1 minute of each song for sample testing. To unlock this restriction, please purchase a license.

• Q4. What's the function of "Intelligent Mode"?

  Intelligent Mode is a combination of Record Mode and YouTube Mode. When you choose "Intelligent Mode" in TuneCable setting, the conversion rate would be increased a lot thus you can get the Amazon Music tracks as needed.

• Q5. How to download a playlist in its original order?

  1. In lower left of TuneCabe main interface, access "Settings".

  2. Under "Output File Name", retain only "Playlist Index" and "Title".

  3. Select "Playlist" in the "Output Organized" setting.

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